FAQs
General questions
If you have a question about a product, please contact us. We will surely help you.
No, you do not need a customer account to order from us.
Yes, we take great care to have a high and constant sustainable quality.
return
Please note the information in the right of withdrawal .
If your order is damaged, you are welcome to return or exchange it.
Shipping Information
For reasons of sustainability, we try to send all products in one shipment via our fulfillment partner majamo. However, the Eco-Lunchbox and our Renewable Shirts are print-on-demand products and are only finished after your order. These products therefore require a little more time and are shipped separately. The advantage of print on demand is that you never produce more than is ultimately needed.
The delivery time within Germany is approx. 2-4 working days.
We charge a flat rate of €4.99 for shipping within Germany.
From a goods value of 40€ we ship free of charge within Germany.
Payment Information
- Payment by credit card
- Payment by PayPal
- Payment by immediate transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay
Yes, thanks to SSL encryption, all your data is 100% secure.
No answer found?
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